Privacy Policy
Last Updated: July 22nd, 2025
Applies to: All mobile applications and associated services provided by Geniee+, available on Android and iOS platforms.
1. Introduction
We value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how Geniee+ ("we", "us", or "our") collects, uses, stores, and protects information obtained through your use of our mobile applications and website (“Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. We strive to comply with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant international frameworks.
2. Information We Collect
We collect only the data necessary to operate, maintain, and improve our Services effectively. The categories of information we collect may include:
a. Device Information
We may collect technical details about the device you use to access the Services, including but not limited to:
Device model, type, and manufacturer
Operating system and version
Language and region settings
Unique device identifiers (e.g., advertising ID or ID for Vendors)
App version and installation source
Purpose: To ensure compatibility, app stability, feature availability, and performance optimization across platforms and devices.
b. Usage Data
When you interact with the app, we may gather anonymous usage data, such as:
Screens viewed and features used
Session duration and interaction flows
Taps, swipes, or other gesture interactions
App performance metrics
Purpose: To better understand user behavior, improve app usability, prioritize development efforts, and resolve issues affecting the user experience.
c. Log Data
Our systems may automatically record log data such as:
IP address
Device activity timestamps
Crash diagnostics and error messages
Application lifecycle events (e.g., launch, close, update)
Purpose: To detect bugs, analyze operational performance, identify malicious activity, and ensure secure, uninterrupted service delivery.
d. Anonymous Analytics
We may use general analytics tools that collect aggregated data, which is anonymized and not linked to any individual user.
Purpose: To monitor key performance indicators, track trends, and evaluate how users interact with our app without identifying individual behavior.
e. User-Submitted Information
If you voluntarily contact us (via email or feedback form), we may receive:
Your name (if provided)
Your email address
Message content
Purpose: To respond to inquiries, provide user support, or address feedback. This information will not be used for unsolicited marketing or shared with third parties without your consent.
3. How We Use Your Information
We process the data we collect for the following purposes:
To operate, maintain, and enhance our Services
To identify and fix bugs or technical issues
To deliver core functionality and updates
To improve app performance and optimize usability
To respond to support requests or user inquiries
To comply with legal or regulatory obligations
We do not use the collected data to personally identify users unless such data is voluntarily submitted by you. We do not use your data for automated profiling or decision-making without your consent.
4. Legal Basis for Processing (EEA Users)
For individuals residing in the European Economic Area, our legal bases for processing your information may include:
Contractual necessity: When processing is essential to provide you with the app or requested functionality.
Legitimate interests: When processing helps us maintain, improve, and secure our Services without disproportionately affecting your rights.
Legal obligation: When we must comply with applicable legal or regulatory requirements.
Consent: When you provide us with personal data voluntarily, such as through contact forms or support emails.
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once data is no longer required, it is securely deleted or anonymized.
For analytics and diagnostics data, retention is limited to what is necessary for performance analysis and error reporting.
6. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or loss. These include encrypted communication protocols, access controls, and infrastructure monitoring.
While we take reasonable precautions, no system can be entirely secure. By using our Services, you acknowledge and accept this risk.
7. Data Sharing and Disclosure
We do not sell or rent your personal data to any third party. We may share limited, anonymized information with service providers who help us:
Analyze usage data
Monitor technical performance
Manage infrastructure or crash reporting
These providers process data only on our behalf and are contractually obligated to handle it securely and lawfully.
We may also disclose your information if required to do so by law, regulation, legal process, or governmental request.
8. International Transfers
Your data may be processed in countries other than your country of residence, including jurisdictions where data protection laws may differ. When such transfers occur, we take steps to ensure your data is protected through appropriate legal safeguards, including standard contractual clauses or equivalent mechanisms.
9. Your Rights
Subject to applicable laws and certain conditions, you may have the following rights regarding your personal data:
a. Right of Access
You may request confirmation of whether we hold personal data about you, and if so, request access to that data and a copy of the information we maintain.
b. Right of Rectification
If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
c. Right to Erasure ("Right to Be Forgotten")
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the original purpose or you withdraw consent. We may decline deletion where retention is required by law or necessary to maintain the security and functionality of our Services.
d. Right to Restrict Processing
You may request that we temporarily limit our use of your data if:
You contest its accuracy
The processing is unlawful but you prefer restriction over deletion
You need the data for legal claims
During the restriction period, we will not use your data for any purpose other than those legally permitted.
e. Right to Object
You may object to the processing of your personal data based on our legitimate interests, and we will cease such processing unless we demonstrate compelling legal grounds.
f. Right to Data Portability
You may request that your data be provided to you in a structured, commonly used, machine-readable format where technically feasible. This applies only to data provided directly by you and processed on the basis of your consent or a contract.
g. Right to Withdraw Consent
Where consent is the legal basis for processing, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
h. Limitations
Please note:
We may require verification of your identity before responding to requests.
Some requests may not be fulfilled due to legal, security, or technical limitations.
Deletion or restriction requests may result in reduced functionality or loss of access to the Services.
To exercise any of these rights, please contact us using the information below. We will respond in accordance with applicable data protection laws and within a reasonable time.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technologies, or business practices. Updates will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:
📧 Email: support@genieeplus.com
We take privacy seriously and are committed to handling your data responsibly.